Privacy Policy Statement
Your privacy and information security are our priorities
Introduction to Privacy Practices
We are committed to safeguarding client data according to Australian Privacy Principles and GDPR requirements. This explains how we collect, use, and store data with transparency and care.
By using our services, you agree to this policy and consent to information handling as outlined below. We encourage questions and feedback on our privacy approach.
How Information Is Collected
We collect information you provide through contact forms, consultations, and public sources to deliver tailored property analysis and advisory services.
Directly Provided Information
- • Details you enter in enquiry or consultation forms online
- • Email addresses and contact numbers you share
- • Consultation notes and property details discussed
- • Feedback you offer through support channels
- • Preferences or service requests provided
Automatically Collected Data
- • IP address, browser type, and visits for analytics
- • Device, system type, and connection characteristics
- • Geolocation if enabled in browser or device settings
- • Session duration and page interaction tracked
- • Cookies or similar technologies used to improve site function
Why Your Data Is Used
Collected information serves to provide property analysis, enhance our service, respond to enquiries, and comply with regulations. Data is never sold.
- • Responding to your enquiries and requests promptly
- • Preparing property market reports and analysis
- • Service improvement using aggregated insights
- • Communicating about updates or policy changes
- • Legal compliance with Australian regulations
- • Ensuring site security and fraud prevention
- • Facilitating client support and assistance
Our Commitment: We pledge to use your data only for its intended purpose and keep security top of mind. Transparency and legal compliance guide every decision concerning your information.
Third-Party Data Sharing
We limit sharing to service providers supporting our activities. Vendors must comply with data privacy agreements and act according to our instructions.
Authorised Service Providers
We partner with IT, analytics, and support firms that follow privacy regulations. They may access data only for operational reasons and cannot use it for their own interests.
Legal Disclosure Requirements
Information may be disclosed to meet government or regulatory requests, if required by law.
Statistics and Reporting
Aggregated, anonymised statistics may be used for trend analysis or service improvement only.
Your Data Rights Explained
You may access, correct, delete, or object to our processing of your data as per legal requirements. Please contact us for any data-related concerns.
- • Request access to your information at any time.
- • Request corrections of inaccurate details we store.
- • Request removal of your data from our records.
- • Ask for your personal data in portable format.
- • Object to how we use or process your data.
- • Ask for limits on how your data is processed.
For questions on your data rights or to exercise them, contact our privacy officer at the details below.
How We Secure Data
Data protection includes technical measures like encryption, access controls, and secure storage to reduce risk.
Technical Security Steps
- • Data encrypted during transmission and at rest
- • Multi-factor authentication for system access
- • Regular vulnerability scanning and risk reviews
- • Routine backups and secure cloud infrastructure
Organisational Commitments
- • Staff privacy training for data handlers
- • Clear role-based access management
- • Internal privacy policy reviews and updates
- • Incident and breach response planning
How Long Data Is Stored
Information is retained for the time needed to deliver our services and meet legal obligations. Personal data is deleted when these criteria are met.
- • Data tied to client accounts is kept for service duration.
- • Any data on analysis requests is held as long as needed.
- • Correspondence is retained for support follow-up.
- • Billing and payment records stored as per requirements.
- • Outreach data is only kept if you consent.
You may request data removal according to your legal rights.
Data Transfers Outside Australia
Some service providers may store or process data overseas where equivalent privacy regulations apply. We take strong measures to protect your information.
- • Providers must align with privacy laws
- • Cross-border risks are assessed and managed
- • Extra security applies for international transfers
- • Data may be stored in secure global locations
Cookies and Tracking Use
Cookies improve website function, analytics, and service delivery. You may manage or disable them through your browser settings.
Types of Cookies in Use
- • Critical for core website functions and secure sessions
- • Support analytics and site improvement
- • Remember preferences for better experience
- • Enable certain features for easier navigation
Adjust cookie preferences anytime in your settings.
How Policy Updates Work
Our policy is reviewed regularly and may be revised to remain current. We will notify you if significant changes occur.
- • Site notifications for key updates issued
- • Email notices sent if permitted
- • Policy always available on the website
- • Change date indicated at page top
We advise revisiting this page to stay informed.
How to Contact Us About Privacy
Send privacy inquiries or requests using the details below. We aim to address all queries promptly.
torvexylora
255 Broadway, Glebe, NSW 2007 Australia
Phone: +61-2-8828-2389
Email: content@torvexylora.com
Policy last updated October 7, 2025
Effective from October 7, 2025